Refund Policy

We want you to love your packaging. This policy explains how cancellations, returns, replacements, and refunds work for custom and standard orders. It’s written to be clear and fair while keeping production on schedule.

1. How to Reach Us
For any questions, order changes, or issues, contact our customer support team. Have your order number, delivery date, and photos/videos ready so we can help quickly.

2. Order Updates & Production
Before production begins, we share proofs/updates so you can confirm sizes, specs, artwork, and finishes. Please review carefully and approve promptly. If we don’t hear back within the stated proof window, we may proceed to keep your timeline on track.

3. Cancellations & Custom Orders
Custom orders: Because they’re made to your specifications, they cannot be returned.
Cancellation window: You may cancel only before production starts. Once materials are allocated or printing/finishing has begun, the order is locked in and non-cancellable.
If you spot an issue, contact support immediately—delays can push the job into production and remove the option to cancel.

4. Damaged or Defective Goods (48-Hour Notice)
If your shipment arrives damaged or you believe there’s a manufacturing defect:
Note the issue with the delivery agent (if visible on arrival).
Notify us in writing within 48 hours of delivery.
Include clear photos or videos of the damage/defect and the outer/inner packaging.
Keep all packaging materials until your claim is resolved.
Claims reported after 48 hours may not be eligible for replacement or refund.

5. What’s Covered vs. Not Covered
Covered: Manufacturing defects (structural failure, incorrect die, wrong finish/print compared to approved proof), shipping damage verified by evidence.
Not Covered: Normal variations in color/texture due to different substrates, inks, or monitor/print calibration; minor tolerances in trimming/score/registration; wear from handling/storage; artwork errors approved in final proof.

6. Quality Guarantee & Remedy
If we confirm a defect or verified transit damage, we will, at our discretion:
Reprint/replace the affected units; or
Issue a credit or refund for the affected portion of the order.
We may request return of samples for inspection or a pickup of the full shipment, depending on the issue.

7. Shipping Issues & Lost Packages
We’ll assist in tracing shipments and filing carrier claims. If the carrier marks an order as delivered but you didn’t receive it, notify us immediately. We’ll coordinate with the carrier to investigate. Replacements or refunds depend on the carrier’s determination and available evidence (photos, delivery notes, GPS scans, etc.).

8. Inspection on Delivery (Your Responsibilities)
Please inspect quantities, print/finish, and overall condition upon arrival. Report any shortages, defects, or mismatches with the approved proof within 48 hours and allow us reasonable access to inspect or collect samples. If no issues are reported within that window, the order is considered accepted as delivered.

9. Refunds, Credits & Timelines
Eligibility: Only orders with confirmed defects or verified transit damage qualify. Custom items without defects are not returnable.
Form of remedy: Replacement, credit, or refund—determined case-by-case based on the issue and production constraints.
Timing: Once approved, we initiate the remedy promptly. Refund posting times depend on your payment provider.